Returns & Exchanges
We want you to be completely satisfied with your purchase from Caroline Hirons; however, if you change your mind, you can return unopened products in their original condition within 30 days of delivery. Please note that for hygiene reasons, we cannot accept returns on products that have been opened or used.
Initiate Your Return
Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring the delivery note is included inside to help us identify your order.
Ship the Items
Affix the pre-paid shipping label provided through our portal and drop the package off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing