Frequently Asked Questions
Everything you need to know about your skincare orders and our services.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey in real-time.
What is your return policy for skincare products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you ship internationally?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products cruelty-free?
We are committed to ethical sourcing. The majority of the brands we carry are cruelty-free; please refer to the specific product descriptions for individual brand certifications.
Can I amend or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer service team immediately. Once an order has reached the packing stage, it can no longer be modified.